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How to Manage a Large Scale Online Gaming Community
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SKU	GDC-03-038
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Description

How to Manage a Large Scale Online Gaming Community,
445

Production, Lecture

Raph Koster
Chief Creative Officer, Sony Online Entertainment

Rich Vogel
,
A well-run community helps increase sales, reduce churn, generate fresh content, and enhance the overall gaming experience. Managing a large-scale community is "hard". It takes a lot of work and the right infrastructure to handle it. There are special challenges and opportunities that arise when dealing with a fast-growing online community.

In this lecture, discover what it takes to grow and sustain a rapidly-evolving, large-scale gaming community. Learn how to: setup and manage your support programs and infrastructure; deal with hackers, troublemakers, and "grief" players; leverage player-generated content; and setup effective communication channels and feedback loops.

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