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Fighting Organized Crime: What You Should Know About Chargebacks, Gold Farming & Account Takeovers
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Fighting Organized Crime: What You Should Know About Chargebacks, Gold Farming & Account Takeovers

Speaker/s: Arthur Chu (Nexon America)
Day / Time / Location: Wednesday 3:30- 4:30 Room 3022, West Hall, 3rd Fl
Track / Duration / Format / Audience Level: Business and Marketing and Management / 60-Minute / Lecture / All
GDC Vault Recording: Video Recorded
Description: Organized crime in online gaming is a serious and growing problem. Entire companies have closed due to attacks by cyber criminals. Other businesses not managing chargebacks properly have lost their ability to offer popular payment methods. Fraudsters hijack player accounts, purchase virtual currency using stolen credit cards, sell gaming assets on third-party sites, and create programs that run spam in chat channels from hundreds of fake accounts -- all hurting your brand reputation and profits. Arthur Chu from Nexon America, with years of experience analyzing online gaming fraud trends sitting on the front lines of new tricks and attacks, will share some knowledge of fraud and abuse upfront within their games today. He will also share some safe practices that have worked in the industry.
Takeaway: Attendees will learn: o The reality of Chinese sweatshops and Eastern European cyber fraud rings and their impact on your games o The cycle of fraud that confronts new entrants as multiplayer games gain in popularity o Ways to prevent account takeovers, which greatly affect customer retention and revenue o Some practices to help stop thieves from stealing game credits using stolen credit cards

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