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Building a Successful Online Customer Support Program From Scratch
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Building a Successful Online Customer Support Program From Scratch Speaker/s: Jason Livingston (Independent) Day / Time / Location: Thursday 10:00-11:00 Room 16 A Track / Duration / Format / Audience Level: Customer Experience / 60-Minute / Lecture / All GDC Vault Recording: Video Description: One of the often forgotten and underestimated requirements for launching a game product is the amount of thought and work necessary to deliver customer support and engagement at launch. This session will provide guidelines on how to build or improve a customer support organization for any game or studio. It will include a three-point strategy on building and improving the organization, key process and guidelines for making critical decisions, and outline of the critical pieces that go into building a successful customer support solution.

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